CANCELLATION AND REFUND POLICY
We recognise that on occasion people will book into events and subsequently find that they are unable to attend.
In these situation we ask that you notify us of your need to cancel as soon as possible.
In the event you have to cancel your attendance at our workshop, please notify us in writing to email@example.com or phone Frances to discuss future options. See our contact page for links directly to us.
As we have to prepay for our venue hire and equipment, food and other resources, along with our time in getting this event ready for our participants, we sadly have to retain an administration charge for anyone unable to come.
This fee is $50. It is a Non Refundable and Non Transferable portion of your workshop cost.
We will however accept an alternative person nominated by you in place of yourself. A full fee is payable.
Divine Essence Therapies, Healing Wings of Light & Reconnecting Family Therapeutic Workshops (known as “we” "us" for the rest of this document) recognises that your privacy is very important to you and we are committed to promoting confidence in the manner in which your personal information is handled by us. “We” are bound by, and committed to, supporting the Australian Privacy Principles (APP) which were enacted in March 2014.
The following statement explains how “We” collects, uses, discloses and protects this information on its web site. Specifically the:
Divineessence.com.au, healingwingsoflight.com, reconnectfamily.com.au and it's owners won't sell, rent or give away your name, mail address, phone numbers, email addresses, or any other information to anyone
Collection - personal information is only collected to ensure clients and members and prospective clients and members are able to be contacted and made aware of services available.
Use and Disclosure - information will only be used for the benefit of the membership, principally to contact members, and no information will be disclosed to any third party without prior approval.
Data Quality - we will ensure any data collected will be accurate, complete and current.
Data Security - we will protect data from misuse, loss or unauthorised use.
Openness - the type of information collected is openly available to anyone.
Identifiers - no Commonwealth or State identifiers are collected or used.
Anonymity - it is impracticable for Members to remain anonymous.
Transborder Data Flows - no information will be transferred overseas without prior approval.
Sensitive Information - sensitive information is not collected.
Access and Correction - we encourage personal information to be regularly updated and personal information collected to be available to the individual concerned.
Resolving Problems Related To Your Privacy
If you need to make a complaint about your private information or about a possible privacy breach regarding access to your personal information, please contact us on 0412 303 841 or write to "us" at firstname.lastname@example.org
We have an internal process to address such issues. The Office of Australian Information Commissioner (OAIC) suggests you allow 30 days for us to respond to your privacy complaint, and then you may complain to the OAIC.
If you are not satisfied with our decision you can direct your complaint to the OAIC in one of 4 ways:
The OAIC online “Privacy Complaint Form” at www.oaic.gov.au
By mail (if you have concerns about postal security, you may wish to consider sending your complaint by registered mail);
By fax (02) 9284 9666 or
by email: email@example.com